Refund Policy

You may request a refund for one-time programs within 7 days of purchase, provided no research sessions have been delivered and you have not accessed the completed digital report.

Sessions or research work already completed and any digital materials already delivered or accessed are non-refundable.

If your research program includes multiple sessions and some were not used, the unused portion may be eligible for a partial refund upon request within 7 days of purchase, minus the value of any delivered work.

Monthly or yearly programs can be canceled at any time. Cancellation will end future billing, but charges already processed are non-refundable. Access to services continues through the end of the paid period.

Missed sessions without 24 hours’ notice are considered delivered. Sessions rescheduled with advance notice will be accommodated at no extra cost, subject to availability.

If you believe you were charged in error, please contact me immediately. Duplicate or accidental payments will be fully refunded.

To request a refund, email contact@jondow.space or use the Contact page. Please include your full name, program name, purchase date, and reason. I respond within 3 business days.

Approved refunds are issued via Stripe to your original payment method. Most refunds are processed within 5–10 business days, subject to Stripe’s processing times.

If you have a concern about charges or service, please reach out before contacting your bank. I will make every effort to resolve concerns directly.